They are the worst health center. The staff is lazy and NEVER picks up the phone. I asked a receptionist to please fax a medical clearance to my dentist and she said she would. Nothing ever came so I called back and spoke with someone else and asked could she do the same exact thing. Right off the bat she said no, no one was available. You could obviously tell she didn't want to ask a nurse and she put me hold for 20mins. She also said the other women I spoke with told her she cannot fax the clearance either. Very unprofessional and unapologetically rude. Changing doctors like now
Horizon sucks i called to try and get in touch with my sons pediatrician. They had me on hold then the operator switched me over to another line for a nurse to pick up. No one picked up. Was sent to a voicemail and it was full couldn't even leave a message. Called back same thing but this time when switched over a nurse picks up i say hello waiting for a response and i get a muffled sound and they hang up on me. I'm so disgusted and disappointed it's a shame. Im switching my sons pediatrician asap he nor me will ever deal with this again. 0 stars
This is the worst place possible waited for 4 hours for an appointment while 9 months pregnant. This place needs serious updates and help. Not worth it worst clinic ever!!!!
They are horrible and slow, careless and unprofessional. Would not recommend to no one.
Well, Alliance Health Center/Horizon Health Center. You have lost another good client. This time one with a big voice and a low tolereance for inefficiency and poor customer service. You have some quality doctors and support staff on site. However they are outweighed by the incompetent, negligent, laxed and mediorce other staff persons that seem to be in abudence at your facilities from telephone operators to the CEO, whomever that may be. But I am sure that you as an organization already know that. Perhaps because you beleive that most of your clients are lower income that any level of service that you provide will be tolerated. Incorrect! Have you not noticed that the demographics of the city as well as your clients have changed? Even with that in mind, poor or not doesn't a person deserve to be treated in a timely and decent manner? You should be ashamed to have a mission that includes statements of "high quality", ""caring" and "safe enviroment". Perhaps it is time to revisit this statement or perhaps revisit the necessity of a less than quailty organization.
Horizon Health Center is a US Health facility based in Jersey City, New Jersey. Horizon Health Center is located at 714 Bergen Ave, Jersey City, NJ 07306, USA.
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